Exchange and Refund

You can always return or exchange the goods purchased from us.

You have 14 days to decide if the product is suitable for you.

Return of goods of proper quality

You can return or exchange the goods within 14 days from the date of purchase (if the order was sent by mail or courier, then from the date of its receipt). At the same time, the product must not have contamination and traces of mechanical action.

The cost of delivery of returned goods of proper quality is paid by the buyer.

* We draw your attention to the fact that the consumer's demand for the exchange or return of the goods is subject to satisfaction if the goods have not been used and its consumer properties have been preserved.

Return of damaged or defective goods

We are sorry that you have received a damaged or defective item.

Please send it to us as soon as possible so that we can process the refund.

If you are unable to return the item, please contact us to resolve this issue.

* Before shipping, all orders are securely packed, which almost completely eliminates damage during delivery

How to make a refund or exchange

You need to send the goods back to us.

To clarify the details and get a return address, contact us on telegram, whatsapp, viber by phone +375 (29) 8031462 or email us arwood.org@gmail.com.

What happens after we receive your refund

We will send you an email as soon as we receive your return.

• The returned item will be checked upon arrival.
• If the item was returned in a damaged condition (in order to exclude damage, the item should be sent in its original packaging) and we will not be able to return it to the warehouse, we may not be able to accept your refund and most likely we will have to send it back to you.
• If the condition of the returned item meets the requirements, we will send you the replaced item or money (within 1 to 30 days, depending on the payment method you used).

Non-refundable items

A non-refundable product is considered to be a product produced by us according to your special order, in other words, products that differ from those presented in the catalog on our online showcase.

For more information about the refund, please contact us.